Shipping & Returns : Kent Chilli Garden

Shipping & Returns

UK customers;

Seeds can be sent by second class post, or by first class recorded post. If you spend more than £12 then your order qualifies for free second class post. Please ensure you choose the right option at the checkout.

Chilli powder tubes are sent by Royal Mail second class post, with first class recorded available as an option. As with the seeds, if you spend more than £12 then your order will qualify for free second class shipping, so long as the packaged weight and size will send as a large letter. Too big or heavy and it will send as a small parcel and does not qualify.

Plug plants are sent by first class recorded post, special delivery, or 24 hour courier, but we only send them out when the overnight temperatures are suitable. There is a flat rate for postage, regardless of how many you wish to buy!

Bulkier items such as sauces and jams will display postage options at checkout dependant on size and weight. Generally this postage will cover multiple purchases as several things will go in the same box.

International Customers;

We ship globally, and your checkout will automatically display correct postage options for you dependant on your location. Please choose whichever option you require.

Please note: It is your responsibility to ensure that your order is permitted into your country. KCG is not responsible for items withheld by customs. You are also liable for any additional import duty that your customs office may impose.

Unfortunately we do not ship plug plants internationally.

General shipping information for everyone;

We ship seeds by padded envelope which should classify as a standard or large letter.

We ship chilli powder tubes by padded envelope, which should classify as a large letter. Larger quantities will be sent as a small parcel.

Bulkier items such as sauces and jams will be sent out as parcels dependant on size and weight.

Please note that "signed for" shipping options are available for all purchases. If you choose a non signed for option KCG will not be liable for any items lost or damaged in transit.

If for any reason you wish to return your order, or part of it, please contact us for a returns reference number. You have 7 days from the date of receiving your order to cancel it, and return the good to us. Please note that you are liable for the cost of return shipping, unless the goods are faulty. Upon safe reciept will will issue a full refund. There is no "re-stocking" fee.

If you have any other queries about your order please get in touch.